Equiom (Isle of Man) Limited in Douglas

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  Benjamin Kremer

  :: 07 January 2018 18:26:44

  My correspondence with Eqiuom (isle of man) in relation with the trust arm of the business in my opinion was one of frustration and infuriation. I had to use the company to verify my identity and send off personal documentation. However, for something so simple which could have been solved very easily with competent staff, it instead turned into a terrible and long-winded ordeal with such complexity which took to much of my time. I had to speak to, in my opinion, some of the rudest customer service representatives I have ever encountered, including their managers: One staff member I believe, deliberately berated me with socially unacceptable responses to my questions which made the whole process impossible to proceed with; (wasting several hours and many many frustrating phone calls). Moreover, when asked to send over important documentation, (which I sent over as next day delivery tracked mail) I had to call them several times which took nearly two weeks for them to get back to me just to tell me it arrived on time. Nobody even bothered to contact me about it until I repeatedly persisted with my efforts for contact. When they looked over my documentation, one of the directors told me I had given them the wrong information, but actually I did exactly what they told me to do and I had to re-send important documentation due to an unprofessional email with incorrect grammar (logged and recorded). Whilst I was in correspondance with Eqiuom, I felt that I was being belittled by the seniors there who supported and constantly backed up their staff members negative actions whilst covering up incorrect processes at the expense of the customer, myself. The experience I received made me feel awful and powerless to the inexcusable errors and horrific customer service that I have received. I have not received one apology for any of the mistakes or the rude behaviour from the staff I had to put up with. Although, the process put forward to me is now completed and one member of staff was moderately helpful; it look a lot of my time up while at work while I believe it could have taken a fraction of the time with properly trained customer service representatives and better support.